PensionBee Privacy Policy


PensionBee Limited (registered in England, Company Registration number: 09354862) (“PensionBee”, “we” or “us”) collects information about you when you use our products and services (collectively, the “PensionBee Services”), whether directly or indirectly provided by you to us and through other interactions you have with us.

This Privacy Policy (“Policy”) applies to our use of all such information about you and collected and used by us (as further detailed below), and to our partners, who we may engage to help us deliver the PensionBee Services to you and who are diligently selected. This Policy will also apply to persons anywhere in the world who use any PensionBee Services (“Customers”). By using any of the PensionBee Services you agree to be bound by the terms of this Policy.

This Policy does not apply to information we collect from our partners or external parties about you in the course of providing any PensionBee Services.

Pursuant to the Data Protection Act 1998, PensionBee is a registered Data Controller with the Information Commissioner’s Office (Registration No. ZA131262).

Information we collect

We collect information (including your personal data as covered by the Data Protection Act 1998):

  • you provide directly to us on our website (, on any telephone conversations, on email or through our affiliated social media pages;

  • from third parties who we contact directly or indirectly using information you have provided to us;

  • about how you interact with the PensionBee Services, such as the internet or smartphone settings you choose or through cookies;

  • if you engage with a separate app or website that uses a PensionBee API (or whose API we use); and

  • when you provide information on behalf of somebody else pursuant to a power of attorney, the personal data which you provide about that person (including mental health information) may be processed as set out in these terms. In addition, information about your position as attorney will be held in accordance with these terms.

We act in compliance with the Data Protection Act 1998, the EU Data Protection Directive 95 / 46 / EC, the Privacy and Electronic Communications Directive 2002 / 58 / EC and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (SI 2003 / 2426), including in relation to the protection of individuals with regard to the processing of personal data and on the free movement of such data (together the “Data Protection Laws”).

The Data Protection Act 1998 gives you the right to see information we hold about you. We can charge you a fee (currently £10 for each request made of us) for this service. Additionally, we store your information in accordance with the Financial Conduct Authority requirements.

How we use your information

We may use the information we collect about you (which may involve the provision of some or all of this information to third parties) to:

  • provide, monitor, administer, maintain, develop, expand and improve the PensionBee Services, including, for example, enhancing our Customer service and administering your PensionBee Account;

  • perform internal operations, including, for example, to prevent fraud and abuse of the PensionBee Services;

  • confirm your identity by using third-party databases (e.g. the Electoral Roll and utility provider databases), although we will never perform a credit check on you without your explicit permission;

  • locate the existing pensions you request us to find, by liaising, amongst others, with the human resources or pension benefits departments of your past employers, your financial adviser, relevant government agencies and your current and past pension providers;

  • undertake all activities and communications necessary, in such manner and with such third parties as we determine to be appropriate, for the purposes of achieving the consolidation of your existing pensions into your PensionBee Personal Pension (when you proceed to use our PensionBee consolidation services);

  • send you communications we think will be of interest to you, including information about the PensionBee Services, as well as other products, services, promotions, and news;

  • respond to regulatory, government or legal requests that are either legally binding upon us or which we consider legitimate.

When you recommend or share information about a product or service to a friend via the website, we shall make available any information provided by you to us at the time of sharing such information or making such recommendation:

  • to the friend with whom you share such information; and

  • to any third party who accesses the recommendation made or information shared by you – for example, via Twitter or Facebook.

Please ensure when sharing information via or from the website (for example, on social networks or other forums), you do not submit any personal data that you do not want to be seen, collected or used by others.

We may transfer the information described in this Policy to, and process and store it in, the United States and other countries. Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Policy and only share your information with companies that comply with the Data Protection Laws.

How you can change your information settings

PensionBee will comply with your requests regarding access, correction, and/or deletion of the personal data we store, in each case to the extent permitted by and always in compliance with applicable law. You may also correct your PensionBee Account information (including any of your Personal Data held by us) at any time by logging into

Please note that after any termination of your PensionBee Account (whether by you or us) we may retain information about you as required by law and our regulators, or for legitimate business purposes to the extent permitted by law. For instance, if we believe you have committed fraud or violated our Terms, we may seek to resolve the issue before deleting your information.

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your PensionBee Account, your statements, the PensionBee Services you have requested, or our ongoing business relations.

Please refer to our Cookie Policy for more information about your choices around cookies and related technologies.

How we can change this Policy

We may change this Policy from time to time. If we make significant changes in the way we treat your personal information, or to this Policy, we will provide you notice through the PensionBee Services or by some other means, such as email. Your continued use of the PensionBee Services after such notice constitutes your consent to the changes. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Get in touch

If you have any questions about this Policy, please contact us at, or write us at PensionBee Limited, Ground Floor, 50 Southwark Street, London, SE1 1UN, United Kingdom.

Have a question? Call our UK team 020 3457 8444

Have a question?

Call our UK team

020 3457 8444

Monday-Wednesday 9:30am-6pm, Thursday-Friday 9:30am-5pm

Monday-Wednesday 9:30am-6pm
Thursday-Friday 9:30am-5pm