PensionBee is trusted by over 10,000 UK customers

Tess Nicholson

by , Chief Operating Officer

at PensionBee

15 Jan 2024 /  

PensionBee is trusted by over 10,000 UK customers

At PensionBee, one of our core values is honesty. All of our colleagues work hard to ensure honesty is at the heart of what we do both internally and when communicating with you, our customers. It’s just as important that we receive honest feedback from you which is why we’re so pleased to announce that we’ve hit a huge milestone in achieving over 10,000 Trustpilot reviews. And we’re thrilled that over 80% of those reviews are 5*!

COO at PensionBee; Tess Nicholson says: “We wouldn’t have the product we have today without having listened to our customers along the way.”

Your feedback is really important to us - not only does each review help us continue to develop our product for you, but they also play an integral role in helping us reach more people and achieve our mission. We want to make pensions simple so everyone can look forward to a happy retirement. Which is why it’s so important to us that you’re able to submit free and open reviews on platforms like Trustpilot, to help other customers navigate the sometimes complicated world of financial services.

Here’s what you had to say about PensionBee

We love hearing your feedback

Customer feedback has always been incredibly important to us at PensionBee. However you choose to get in touch, whether through platforms like Trustpilot or, by speaking to your BeeKeeper, your feedback is always valued.

COO at PensionBee; Tess Nicholson says: “Our motto is never to rest on our laurels, so we never take for granted the importance of focusing on delivering an excellent service.”

Our Customer Success Team works hard to deliver a great service so it’s important that they’re able to see the positive impact that has on our customers. We monitor all of your reviews and take time to celebrate the positives as well as tackling any constructive feedback. Reviews come straight through to our ‘feedback and ideas’ Slack channel where a team of PensionBee colleagues are on hand to action any issues or concerns. We’re always happy to hear ways we could be doing better or, if there’s something missing from our product or website that our customers really want. This helps to keep us on our toes and reminds us that we should always be striving to do better.

We’d love to hear from you! Send any feedback to [email protected].

Risk warning

As always with investments, your capital is at risk. The value of your investment can go down as well as up, and you may get back less than you invest. Anything discussed on the podcast should not be regarded as financial advice.

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