Protect your PensionBee account with two-factor authentication

Charles Kelton

by , Product Copywriter

at PensionBee

22 Aug 2023 /  

Aug 2023

Man using two-factor authentication to log into their PensionBee account

At PensionBee, our customers’ account security is a top priority. We have a variety of security measures in place to help protect our customers’ accounts. Using two-factor authentication (2FA)’s an easy way to immediately boost your account security. We now require all of our customers to enable 2FA.

What’s 2FA and how does it work?

Two-factor authentication helps ensure you’re the only person able to access your account. It adds an extra layer of security, along with your password, when logging in to your account.

It works by sending a unique six-digit code in a text message to your mobile phone when you attempt to log in to your account. After entering your username and password you’ll also need to type in the code you were sent. This means that if someone tries to access your account they would need both your password and your phone.

Why do we require using 2FA?

Unfortunately, a password alone is often not enough to protect your online accounts as passwords can be compromised through various methods such as phishing scams. Many people often use the same password across many accounts. So, if the password for one account is known, other accounts become vulnerable too. There’s also been a general increase in cyber attacks in recent years. Hacking techniques are becoming more advanced which makes it even more important to keep your online accounts as secure as possible. 2FA makes it much harder for attackers to gain access to your account.

How do I enable 2FA?

If you’ve not already enabled 2FA, the next time you log in to your account you’ll be presented with a prompt. Simply, follow the instructions below and you’ll be guided through the setup process.

  1. On your ‘Account’ screen enter your mobile phone number. We’ll send you a text message with a unique security code to this number.
  2. Enter your security code onto the ‘Verify mobile number’ screen and select ‘Next’.

That’s it! You’re all set up. The next time you log in to your account with your email address and password we’ll text you a unique six-digit code.

If you don’t have a mobile phone number, you’ll need to phone your BeeKeeper to pass a separate security check. Once completed you’ll be able to access your account as normal.

Protecting your PensionBee account

If you have any problems enabling 2FA for your PensionBee account, please contact your BeeKeeper who’ll be happy to help.

2FA instantly helps keep your PensionBee account more secure. We hope that adding 2FA will give you greater peace of mind knowing your pension’s better protected.

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