Today I am honoured to let you know that we have achieved 1,000 Trustpilot reviews, cementing our 5-star average as the U.K’s most loved pension company. Of all the milestones to celebrate, I want you to know why this one is so important to us here at PensionBee.
The fundamental thing that makes PensionBee different from all other pension providers is how much we care about our customers and giving you a fantastic experience. In 2014 we set out on a journey to help the U.K. look forward to a happy retirement by making pensions simple. To achieve this goal, we have enshrined the value of customer love in everything we do.
We don’t believe in taking shortcuts when it comes to customer service and that is why every single customer receives a personal BeeKeeper to guide them on their pension journey. However, you should know that every employee at PensionBee serves our customers in some way, and I have greatly enjoyed speaking to many of you on the phone and on livechat.
I would like to share what happens when we receive a review from you. Our entire company is immediately notified and your BeeKeeper is acknowledged. If the review is positive, great. However, if the review is negative or includes areas for improvement, our top priority is to respond, assess what went wrong and fix it. While there is little we can do about market fluctuations, rest assured that everything within our control is examined and addressed with immediate urgency.
We manage about half a billion pounds in pensions on your behalf and no doubt our biggest challenge will be to continue growing PensionBee while maintaining your satisfaction. We know there is a long way to go and lots more we can do to keep you happy. In addition to Trustpilot, we proactively seek your feedback on a weekly basis and we use your insights to inform everything from our internal processes to our future product releases.
Thank you for taking the time to tell us what you think. We are delighted to serve you!