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New Data Reveals 401(k) Rollover Delays May Net Providers Over $1 Billion a Year

PensionBee
5 minute read

PensionBee Analysis Exposes How Manual 401(k) Rollover Process Profits at Savers’ Expense

PensionBee Analysis Exposes How Manual 401(k) Rollover Process Profits at Savers’ Expense

Every year, millions of Americans attempt to move their retirement savings from one 401(k) to another account. And every year, they hit the same wall: excessive paperwork, long hours on the phone, and a paper check process that routinely delays transfers by weeks or months. 

Providers call the system outdated, but what if it’s working exactly as intended? New PensionBee analysis suggests that 401(k) rollover delays are not glitches, but profitable features built into a system generating nearly $1.4 billion annually.

The Cost of Float

During the 401(k) rollover period, funds are typically converted to cash and held by the provider while your savings are in transit. At the same time, they are earning what’s called float income: risk-free interest that accrues to the provider, not you. So while you’re shouldering the risk of being out of market, providers may generate steady, predictable returns throughout the process. 

While the “float rate” is rarely advertised, the income generated comes from investing the cash in safe, short-term instruments tied to prevailing short-term interest rates. As the federal funds rate has risen, these returns have grown more substantial, drawing increased regulatory and legal scrutiny.

Using the current federal funds rate as the benchmark, here’s what float income looks like over three typical rollover periods and check sizes:

Table 1: Float Income by Check Size and Rollover Delay

Check Size Interest After Two Weeks Interest After Four Weeks Interest After Eight Weeks
$10,000 $16.65 $33.30 $66.60
$50,000 $83.26 $166.53 $333.06
$100,000 $166.54 $333.07 $666.14

When scaled across the millions of rollovers processed each year, even modest float earnings translate into substantial aggregate profits. Using conservative assumptions about average rollover amounts and delay periods observed in PensionBee's rollover data, the practice could generate nearly $1.4 billion in annual profit from holding savers’ funds in transit. 

But while providers quietly earn from these delays, account holders may pay a steep price. Previous PensionBee analysis revealed that inefficient rollovers can cost savers up to $76,000 in lifetime retirement wealth. 

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The Six-Figure Risk of Being Out of the Market

Even short periods out of the market can erode long-term retirement savings, especially during volatile or rebounding market conditions. Standard 401(k) rollovers typically take two to four weeks when processed efficiently. However, complications frequently extend this timeline to eight weeks or longer, with some cases exceeding three months.

Here’s how much even modest delays can cost, using typical check sizes and rollover periods:

Table 2: 30-Year Impact of Short-Term Market Absence

Check Size Loss After Two Weeks Loss After Four Weeks Loss After Eight Weeks
$10,000 $3,751 $4,938 $7,688
$50,000 $18,757 $24,689 $38,442
$100,000 $37,512 $49,377 $76,882

Gaps in market participation, particularly during periods of volatility, can lock in permanent losses. Even short delays of two to eight weeks can reduce a retirement saver’s balance by tens of thousands of dollars by the time they retire. 

In the case of a $100,000 rollover, an eight-week delay during a turbulent market swing could lead to $76,882 in lost returns over 30 years, or more than 75% of the original check’s value.

The Outdated System by Design

There is no universal electronic system to seamlessly move a 401(k) from one provider to another. Instead, every plan administrator has its own forms, rules, and timelines. Common pain points include: 

  • Lack of standardization: Each employer's plan has different requirements, leading to confusion and long hours on the phone with customer service.
  • Paper checks and mail delays: Manual rollovers are common and involve physical checks, despite rising levels of mail fraud.
  • Costly deadlines: Participants who receive a check in the mail and wait more than 60 days from their distribution date to reinvest funds with their new provider may be automatically cashed out and subject to steep income tax. 

“Better processes and more transparency are much needed in the retirement space,” said Romi Savova, CEO of PensionBee. “It’s far too common to find obstacles at every point of the rollover process, and for many savers, that’s deeply demotivating. It’s easy to understand why. We need a system that works for everyday people in the modern workforce.”

The information provided in this announcement, including any projections for investment returns and future performance, is for informational and educational purposes only and should not be considered investment advice. Past performance is not indicative of future results. All investments carry risk, including the potential loss of principal. PensionBee is not liable for any losses or damages arising from the use of this information. Projections and forecasts are based on assumptions and current market conditions, which are subject to change.

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